1. Terms of Service
Business Name: Isuru Sam (Freelance Graphic Design Services)
Service Type: Digital Design Services (Logos, Branding, Social Media, Web Design)
By placing an order with us, you agree to the following terms:
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All services provided are digital and tailored to each client’s needs.
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A 50% upfront payment is required to begin the project. The remaining 50% must be paid before final delivery of files.
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Project timelines, deliverables, and revision rounds will be discussed and agreed upon before work begins.
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Minor revisions are included depending on the selected package. Additional revisions may require extra fees.
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Final files will be delivered via email or secure file transfer once full payment is received.
2. Return & Refund Policy
As a provider of custom digital services, we do not offer returns. However, we strive for customer satisfaction.
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A refund is only possible before any work has begun.
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Once the initial concept or design work has been delivered, the upfront 50% payment is non-refundable.
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If the client fails to pay the remaining balance, the project will not be delivered and may be considered canceled.
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In cases of non-delivery due to a proven fault on our side, a partial or full refund will be considered.
3. Privacy Policy
We value your privacy and handle your information responsibly.
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We collect personal information (such as name, email, business details, and design briefs) solely for communication and project purposes.
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Your data will never be sold, rented, or shared with third parties.
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All payment information is handled securely through the payment gateway and we do not store any payment details.
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You may request deletion of your data at any time by contacting us.